GSNW "User Already Logged On" to MS-Mail Post Office

ID: Q142023

The information in this article applies to:

Microsoft Windows NT Server versions 3.5, 3.51, 4.0

SYMPTOMS

Clients connecting to a Windows NT Gateway Services for NetWare share where the MS-MAIL Post Office is located on the NetWare server will receive the message

user already logged on

if the user's connection to the Post Office is abruptly lost and they try to reconnect to the Post Office.

CAUSE

When the user's connection is abruptly lost, the user's .mmf (mail) file is left open on the NetWare server. When the user tries to connect again, MS- MAIL will see that the file is open and assume the user is already logged on.

RESOLUTION

Use the Listuser.exe utility to determine the eight digit user ID numbers used by MS-Mail to identify each user. Close the user's open .mmf file on the NetWare server.

MORE INFORMATION

The LISTUSER utility displays a list of all users on a given postoffice, including their associated eight-digit user ID numbers (these numbers are used by the MS-Mail system to identify each individual user). LISTUSER will work with version 2.1 and later postoffices. LISTUSER also shows the size of the .mmf files on the server, and can search for a specific name on the postoffice.

Use this program whenever you need to know the ID number associated with any of the users.

Syntax:

listuser admin -ppassword [-ddrive] [-f] [-x] [-nname] [-s] [-?]

Where:


drive   Is the drive where the Mail database is located (the default is m).
-f      Shows the user's full name in addition to the alias [optional].
-x      Shows the delete status of the users and any deleted users
        [optional].
-nname  Displays only those names that match the name parameter. This
        option by itself will search the alias and the hex ID. If the f
        option is specified, the full name field is searched.
-s      Shows the size of any .MMF files that are on the server.
-?      Shows the usage screen.

Alternatives

You can also determine a user's ID number by performing the following steps:

Run Mail and log on as the user.

Select Options, select Folders, and then select Private Storage.

Select Local-Storage.

Type c:\ (or whichever local drive is available).

Quit Mail.

Type dir c:\*.idx.

The filename you see is that user's ID number.

To return the folders back to the server, re-run Mail, select Options, select Folders, select Private Storage, and then select Server.

For more information about the Listuser.exe utility, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q99419
TITLE : PC DB: Database Maintenance Utilities (Complete)

Additional query words: msmail

Keywords : kbinterop kbnetwork NTInterop NTSrv
Version : WinNT:3.5,3.51,4.0
Platform : winnt
Issue type : kbprb