Cannot Print Envelopes with Envelope Feeder

ID: Q142678

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you try to print envelopes to a Hewlett-Packard (HP) 4/4M Plus printer under Windows NT 4.0 using the 4/4M Plus Post Script drivers that ship with Windows NT 4.0 and an HP envelope feeder unit, you receive the following error message:

ME feed COMM 10.

This means that the printer driver does not see that there is an envelope feeder attached to the printer. Below is a list of the printer driver versions involved with this problem:


   Driver Name:    Pscript.dll
   Data file:      Hp4plus6.ppd
   Config file:    Pscrptui.dll
   Driver version: 4.01
   Environment:    Windows NT x86

RESOLUTION

Remove the envelope feeder and feed the envelopes manually.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: Hewlett Packard 4/4M Plus envelope

Keywords : kbprint ntprint NTSrvWkst
Version : 4.0
Platform : winnt
Issue type :