Enterprise Server Stops During Print Spooling

ID: Q143160

The information in this article applies to:

Microsoft Windows NT Server Enterprise Edition version 4.0
Microsoft Cluster Server, version 1.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

A Microsoft Enterprise Server cluster that provides print spooling may stop with an access violation in Win32k.sys.

CAUSE

This problem occurs because a synchronization hold in Win32k.sys corrupts the GDI pointers.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: 4.00 ee mscs

Keywords : kbprint NT4SP4Fix kbbug4.00 ntprint kbfix4.00.sp4 NTSrv
Version : WinNT:1.0,4.0
Platform : winnt
Issue type : kbbug