STOP 0x0000000A and STOP 0x0000001E in Isotp.sys

ID: Q149817

The information in this article applies to:

Microsoft Windows NT Workstation versions 3.51, 4.0
Microsoft Windows NT Server versions 3.51, 4.0

SYMPTOMS

When you run the ISO TP4 protocol (Isotp.sys, available from the Windows NT Driver Library), you receive the following error message when the computer is physically disconnected from the network:

STOP: 0x0000000A (00000595 00000002 00000000 8010da41)
IRQL_NOT_LESS_OR_EQUAL

After restarting the computer, you may also receive the following error message:

STOP: 0x0000001E
KMODE_EXCEPTION_NOT_HANDLED

RESOLUTION

To resolve this problem, obtain the hotfix mentioned below.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix. Contact Microsoft Technical Support for more information.

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: 0xA 0x1E blue screen tp4 isotp4

Keywords : kbnetwork ntstop kbbug4.00 ntprotocol nttcp kbbug3.51 kbfix4.00.sp2 NTSrvWkst
Version : 3.51 4.0
Platform : winnt
Issue type : kbbug