Clients Cannot Connect to Server with SysKonnect FDDI Adapter

ID: Q150547

The information in this article applies to:

Microsoft Windows NT Server versions 3.51, 4.0
Microsoft Windows NT Workstation versions 3.51, 4.0

SYMPTOMS

Network clients using the NetBEUI protocol cannot connect to a server with a SysKonnect FDDI network adapter. The client computer may display the following error message:

Error 53: The network path was not found

while the Server receives the following event when the SysKonnect driver is logged:

Event 5007 Timed out during an operation

If the event is logged while the server is running, other protocols (such as TCP/IP and NWLink) resume operation. If you perform a network trace, you notice that the server no longer responds to NetBIOS name resolution broadcasts.

CAUSE

When the SysKonnect driver cannot access the FDDI ring for 15 seconds, the Event 5007 is logged and the card is reset. This is normally a hardware problem with interrupt or DMA settings or an unplugged cable. When the ring is operational again, a client using the NetBEUI protocol cannot reconnect as the driver does not re-register the NetBIOS multicast address.

RESOLUTION

Please contact SysKonnect for an updated driver that may correct this problem.

Additional query words: prodnt

Keywords : kbhw kbnetwork ntdriver nthw ntprotocol
Version : 3.51 4.0
Platform : winnt
Issue type :