Err Msg: Event ID: 5513 Source: Netlogon

• Microsoft Windows NT Workstation versions 3.51, 4.0
• Microsoft Windows NT Server versions 3.51, 4.0

SYMPTOMS

On a Windows NT workstation or server (in the member-server role), the following error appears when you log on:

A domain controller for your domain could not be located. You have been logged on using cached information. Changes to your profile since you last logged on may not be available.

Event ID:    5513
Source:      Netlogon
Description: The computer name <computer name> connected to server <name>
             using the trust relationship to the <name> domain. However,
             the computer doesn't properly know the security identifier
             (SID) for the domain. Reestablish the trust relationship. 

CAUSE

These error messages indicate the Windows NT workstation or server computer account information does not match that held by the authenticating domain controller. The computer account information is held in the registry on the Windows NT workstation or server and on all domain controllers. There are a number of things that can cause the computer account database on the domain controller to have different information than the computer itself, for example, if systems account manager (SAM) and Security were restored to a different version (either by emergency repair or from a tape restore). The trust relationship a computer has with the domain it is a member of is similar to the trust relationship a domain can have with another domain with respect to the account that is created.

RESOLUTION

Follow these steps:

1. On the primary domain controller (PDC), open Server Manager and locate the Windows NT workstation or Windows NT server (member-server) that is getting the errors.



2. Select that computer account, select Computer on the menu bar and then select Remove From Domain. This will delete the entry for that computer (The entry you see will not disappear immediately; this is nothing to be concerned about.)



3. Immediately, select Computer in the menu bar and then select Add To Domain. Click Windows NT Workstation or Server, then supply the computer name as defined in Control Panel>Network for the affected computer. Click OK.



4. On the Windows NT workstation or Windows NT server with the error message, log on with a local administrative account. Open the Network tool in Control Panel. Press the Change button that is next to the Domain or Workgroup name. Make sure to select Workgroup and type a fictitious Workgroup name. Click OK.



5. A dialog welcoming the computer to the new workgroup appears. Click OK. Close Control Panel and choose Yes when prompted to restart the computer.



6. On the same Windows NT workstation or Windows NT server, log on again with a local administrative account. Open the Network tool in Control Panel. Press the Change button that is next to the Domain or Workgroup name. This time, make sure to select Domain and type your Windows NT domain name and click OK.



7. A dialog welcoming the system to the domain appears; click OK. Close Control Panel and choose Yes when prompted to restart the computer.



8. After this restart, on the FROM line in the logon dialog box, click the arrow to display a list of domain entries. Log on to the domain with a valid domain account.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

Q128489 Inter-Domain Trust Account Passwords

Additional query words:

Keywords :
Version : winnt:3.51,4.0
Platform : winnt
Issue type :