Add Printer Wizard Printer Browse List Not in Alphabetical Order

ID: Q154475

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

The list of printers attached to a print server in the Add Printer wizard may not appear in alphabetical order.

CAUSE

This problem occurs because the printers are displayed in the same order in which they are received in response to the remote procedure call (RPC) Windows NT makes to retrieve the list of shared printers.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

NOTE: This hotfix supersedes the fix referred to in the following article in the Microsoft Knowledge Base:

Q172147Add Printer Wizard Hangs When Searching for Remote Printers

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: 4.00 spooler browse printer thread

Keywords : kbprint NT4SP4Fix kbbug4.00 ntprint kbfix4.00.sp4 NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug