Screen Corruption on Dell Laptops Using Cirrus Video

ID: Q159073

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

On Dell portable computer systems that use the Cirrus video chipset, screen corruption can occur. Two horizontal bands appear on the LCD display. This corruption does not occur if viewed on a secondary monitor.

WORKAROUND

Two files, Cirrus.sys and Cirrus.dll, contained in Windows NT 4.0 Service Pack 2 and later correct the screen corruption problem.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.00. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 4.00. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: fuzzy portable prodnt laptop dell latitude XP

Keywords : kbdisplay kbhw kbsetup kbbug4.00 ntdriver kbfix4.00.sp2 NTSrvWkst
Version : 4.0
Platform : winnt
Issue type :