Video Memory Not Correctly Detected on Dell Latitude Laptops

ID: Q160405

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

Windows NT will allow only 256 colors because it does not recognize more than 512 KB video memory.

RESOLUTION

Video memory detection for this hardware has been enhanced in Windows NT 4.0 Service Pack 2 and later.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt laptop latitude XP

Keywords : kbsetup kbbug4.00 kbfix4.00 ntsetup kbfix4.00.sp3 NTSrvWkst
Version : 4.0
Platform : winnt
Issue type : kbbug