Errors in HyperTerminal with No Service Provider Installed

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you start HyperTerminal from the Start menu, Windows NT may respond in any of the following ways:

• The first time you start HyperTerminal you may see several different screens prompting you for your area code and other information about features such as call waiting and numbers required to dial outside lines.



• You may be prompted with a Connect To screen.



• You may receive the following message:
  

  
        You need to install a modem before you can make connection. Would
        you like to do this now? 

  
  Clicking Yes starts the Install New Modem Wizard, even though a modem is already installed.

CAUSE

These behaviors can occur when there are no TAPI service providers installed.

RESOLUTION

To install a service provider, follow these steps:

1. In Control Panel, double-click Telephony.



2. Click the Telephony Drivers tab.



3. Click Add.



4. Click Unimodem Service Provider, and then click Add.



5. Click Close.

• TAPI Kernel-Mode Service Provider



• Unimodem Service Provider

MORE INFORMATION

HyperTerminal uses TAPI to obtain a list of available modems. If there are no TAPI service providers installed, no modems are returned by TAPI. If there are no available modems, the Install New Modem Wizard is started.

Additional query words: prodnt RAS

Keywords : kbtool NTSrvWkst ntutil
Version : 4.0
Platform : winnt
Issue type :