Incoming Fax Jobs Do Not Appear in Print Queue

ID: Q160894

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

Incoming fax jobs are received and routed successfully (Printer-InBox- Archive) to the intended output device, but the job never appears in the printer queue. Event Viewer may also show successful routing for the incoming job.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Windows NT version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt fax job arrive inbound que

Keywords : kbprint kbbug4.00 ntprint kbfix4.00.sp2
Version : 4.0
Platform : winnt
Issue type :