Understanding and Troubleshooting the Stop 0x9C Screen
ID: Q162363
|
The information in this article applies to:
-
Microsoft Windows NT Workstation version 4.0
-
Microsoft Windows NT Server version 4.0
-
Microsoft Windows NT Server version 4.0, Terminal Server Edition
SYMPTOMS
A computer running Windows NT Server or Workstation shows the following
Stop error code:
STOP: 0x0000009C (0x00000030, 0x00000002, 0x00000001, 0x80003CBA)
NOTE: The parameters for the Stop message may vary from the parameters shown.
CAUSE
The computer processor detected a hardware error and reported it to Windows
NT using the Machine Check Exception (MCE) feature of Pentium processors or
the Machine Check Architecture (MCA) feature of some Pentium Pro
processors.
MORE INFORMATION
Windows NT Server and Workstation version 4.0 now have the ability to
report exceptions generated by the MCE or MCA features.
The Pentium and Pentium Pro processors provide a mechanism to detect
and to report hardware-related problems such as memory parity errors and
cache errors. To signal a hardware error, the processor signals
the detection of a machine check error by generating a machine check
exception (Interrupt 18). Windows NT simply reports the fact that the
error occurred and displays parameters that you can use to decode the
exception. Contact your hardware vendor or processor manufacturer for
information regarding the Machine Check Architecture or consult the
Intel Pentium Pro Family Developer's Manual - Volume 3: Operating System
Writer's Manual.
Additional query words:
0x9c
Keywords : kbenv ntstop NTSrvWkst
Version : winnt:4.0
Platform : winnt
Issue type : kbprb