Remote Access Client Forgets Saved Password

ID: Q162697

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

Occasionally, the RAS client forgets a saved password. The saved password must be reentered.

CAUSE

In certain situations, the RAS client clears the saved password. A fix for this problem is available in Service Pack 3 for Windows NT 4.0.

STATUS

Microsoft has confirmed this to be a problem in Windows NT Workstation and Server version 4.0. This problem was corrected in the latest US Service Pack for Windows NT and Windows NT Advanced Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt remote access service

Keywords : kbnetwork ntras kbbug4.00 kbfix4.00.sp3 NTSrvWkst
Version : WINNT:4.0
Platform : winnt
Issue type : kbbug