Incorrect Colors Printed on HP Laserjet Color 5

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

If you print a document or slide from Word 7.0 or PowerPoint 7.0 to a HP Laserjet Color 5 printer, the colors on the printout do not match the colors in Word or PowerPoint.

CAUSE

This problem is caused by text and graphics merging. Rasdd.dll, which deals with printer languages based on raster (bitmap) images, has an inherent Z ordering problem.

RESOLUTION

Enabling the "Print Text as Graphics" option will fix this problem. To enable this option, perform the following steps:

1. In the Printers folder, select the color Laserjet printer.



2. On the File menu, click Document Defaults.



3. Click the Advanced tab then click to select the "Print Text as Graphics" option.

STATUS

Microsoft has confirmed this to be a problem in the Windows NT 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt

Keywords : kbnetwork ntsetup NTSrv NTSrvWkst NTWkst
Version : WINNT:4.0
Platform : winnt
Issue type : kbbug