WinNT Err Msg: STOP 0x0000001E in Win32k.sys When Moving Mouse on Multiprocessor Computer

ID: Q164314

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

A multiprocessor computer booting Windows NT may experience a STOP 0x0000001E error in Win32k.sys.

CAUSE

This problem occurs because Win32k.sys may improperly handle mouse movements, which causes an access violation.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: multi-processor multiple processor ntmp

Keywords : kbenv kberrmsg NT4SP4Fix ntstop kbbug4.00 kbfix4.00.sp4 NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug