WINDISK Stops Responding During Initialization

ID: Q164702

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

On a SCSI system (no IDE hard disk drive), connect an ATAPI powerdrive on either IDE controller. With no media in the drive, start Windows NT and run Disk Administrator. Disk Administrator will load. Click View and then click Volumes. Disk Administrator will stop responding and bring up Dr. Watson exception error.

CAUSE

A flaw in the removable media *DRAW* handling code of WINDISK shows up when the removable media is selected.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords : kbbug4.00 kbfix4.00 ntdriver kbfix4.00.sp2 NTSrvWkst
Version : 4.0
Platform : winnt
Issue type : kbbug