McAfee NetShield or VirusScan May Cause Hangs with SP3

ID: Q166727

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0 Service Pack 3
Microsoft Windows NT Server version 4.0 Service Pack 3

SYMPTOMS

You may experience STOP 0x0000001E, STOP 0x0000000A bugchecks, lockups, or other random buchecks when you run McAfee NetShield or VirusScan on Windows NT 4.0 Service Pack 3.

CAUSE

These problems occur when the filter driver (Mcfilter.sys) from these McAfee applications corrupts memory within Windows NT kernel's address space.

RESOLUTION

This problem is fixed in McAfee version 3.02 and later. Please contact McAfee Technical support for the updated version.

MORE INFORMATION

For information about similar issues, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q178413
TITLE : Windows NT System May Hang When Running a Filter Driver

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 4.00 sp3 prodnt

Keywords : kb3rdparty kbenv NTSrvWkst
Version : 4.0
Platform : winnt
Issue type : kbinfo