HP NetServer Running Redundant Power Supply Agent Restarts

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0

SYMPTOMS

HP NetServer running NetServer Assistant software version 2.51 may restart itself periodically for no apparent reason.

CAUSE

The HP NetServer system is running HP Netserver Assistant software with the Redundant Power Supply agent enabled, but only one power supply is installed in the system.

RESOLUTION

To resolve this problem, disable the Redundant Power Supply agent. To identify whether this service is enabled, check Control Panel Services for the HP Redundant Power Supply service. If the HP Redundant Power Supply service is there and it is enabled, disable the service if you have only one power supply installed.

STATUS

This problem occurs when you use Microsoft Windows NT version 4.0 and HP NetServer Assistant software version 2.51.

MORE INFORMATION

Typically, there will be no error or any events in Event Viewer.

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Additional query words: prodnt reboot reboots

Keywords : kb3rdparty ntfault
Version : WINNT:4.0
Platform : winnt
Issue type : kbprb