The information in this article applies to:
SYMPTOMS
When you try to access a network resource that is not accessible, Windows
NT Remote Access Service (RAS) does not attempt to Autodial.
CAUSEThere are several causes or scenarios where Autodial may fail. The causes and resolutions are discussed below: Multiple ShellsIf your computer has multiple programs defined for the Shell value under the HKEY_Local_Machine\Software\Microsoft\Windows NT\ CurrentVersion\Winlogon registry key.Roaming ProfilesIf you log on to your Windows NT computer with a user account that uses roaming profiles, then Autodial may not work if you do not Shut Down the computer between log on sessions.PPTPIf you have the Point-to-Point Tunneling Protocol installed on your Windows NT computer, then Autodial may not work.SLIP accountIf you are using a SLIP account to connect to the Internet, then the Autodial addresses may not get added to the registry. In this scenario, Autodial may not work correctly.RESOLUTIONMultiple ShellsIf you have multiple shells defined in the registry you will need to edit the registry to remove the multiple shells to get Autodial working.Roaming profilesIf you are encountering this issue due to multiple users and roaming profiles, then you will need to shut down the computer before logging on as a new user.PPTPTo resolve this issue if you have PPTP installed, you will need to upgrade your Windows NT computer to the latest Service Pack.SLIP AccountThere is no known work around for Autodial not working due to using a SLIP account. A PPP account is required.MORE INFORMATIONTo verify that the automatic dialing feature is properly configured, perform the following steps:
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0. We
are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
Additional query words: autodial auto-dial rasautou
Keywords : kbnetwork ntras kbbug4.00 ntutil |
Last Reviewed: February 19, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |