Poor Color Quality with HP DeskJet 800-Series Printers

ID: Q170467

The information in this article applies to:

Microsoft Windows NT Server versions 3.51, 4.0
Microsoft Windows NT Workstation versions 3.51, 4.0

SYMPTOMS

When you print to a Hewlett-Packard (HP) DeskJet 800-series printer, the color quality of printed output from Windows NT 4.0 may not be as high as the color quality of printed output to the same printer from Microsoft Windows 95 or Windows 3.1.

CAUSE

The Windows NT 4.0 printer drivers for HP DeskJet printers do not support Color Resolution Enhancement Technology (CRET) or the following HP features:

Color Matching

ColorSmart Technologies

Photo Pen

Photo Paper

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 855c 870

Keywords : kbprint ntdriver ntprint NTSrvWkst
Version : 3.51 4.0
Platform : WINDOWS
Issue type :