The information in this article applies to:
SYMPTOMSAfter you add a printer and attempt to print a test page, the following Printer Properties error messages may be displayed: If you follow the print trouble-shooter and reload the printer driver or try to bring up the printer properties the following message appears:
CAUSEInadvertently adding the wrong platform printer driver, such as an Alpha or MIPS driver on an Intel computer, can cause the above error messages to occur. RESOLUTIONTo remove the wrong platform driver, perform the following steps:
"A driver is already installed for this printer. Would you like to keep the existing driver or use a new one? ....",click "Replace existing driver" and browse to the correct platform files for the printer driver. This should install the proper files. If the error message still persists, use the following article to manually remove the wrong platform driver: Q135406 Steps to Manually Remove and Reinstall a Printer Driver MORE INFORMATION
If you obtained the printer driver from a self-extracting downloaded file,
make sure the installation instructions in the Readme.txt or any other
information file have been followed.
NT4DSK2.EXE -dThis allows the executable file to recreate the following subdirectories: Alpha, I386, MIPS and PPC. See the following Microsoft Knowledge Base article for more information on the driver library: Q142643 Windows NT 4.0 Driver Library Additional query words: prodnt drivers Alpha MIPS X86 PPC
Keywords : kbprint ntdriver ntprint NTSrvWkst |
Last Reviewed: February 24, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |