Stop 0x0000000A with Services for Macintosh and McAfee Anti-Virus

ID: Q172511

The information in this article applies to:

Microsoft Windows NT Server versions 3.51, 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When a system runs Services for Macintosh and McAfee Anti-Virus software, you may receive a blue screen STOP 0xA error or errors similar to the following:

STOP: 0x0000000a (0x00000004, 0x00000002, 0x00000001, 0x8010b262)

STOP: 0x0000000a (0x00000004 0x00000002 0x00000001 0x8010b262) IRQL_NOT_LESS_OR_EQUAL

STOP: 0x00000024 (0x001901f9 0xf5c27c0c 0xf5c27a48 0x8010b260) NTFS_FILE_SYSTEM

CAUSE

McAfee Anti-Virus software uses a filter driver. The presence of a filter driver requires system drivers to allocate additional stack space in I/O request packets (IRPs). An IRP in use by Services for Macintosh had insufficient space for insertion of filter driver stack information. The result was the STOP 0xA error message.

RESOLUTION

Windows NT 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For your convenience, the English version of this post-SP3 hotfix has been posted to the following Internet location. However, Microsoft recommends that you install Windows NT 4.0 Service Pack 4 to correct this problem.

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/hotfixes-postSP3/sfm-fix/

NOTE: The above link is one path; it has been wrapped for readability.

Windows NT 3.51

To resolve this problem, contact Microsoft Technical Support to obtain the following fix, or wait for the next Windows NT service pack.

STATUS

Windows NT 4.0

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Windows NT 3.51

Microsoft has confirmed this to be a problem in Windows NT version 3.51. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For more information, please see the following articles in the Microsoft Knowledge Base:

Q166571 Creating an SFM Volume on Large Partition Causes a Stop 0x24

Q170956 SFM Time and Date Stamp Change Copying Between Volumes Locally

Q177644 Commenting Macintosh File Changes Date and Time Stamp

Q178364 Macintosh Clients See Files on WinNT Server Constantly Moving

Q180622 STOP:0x0000001E with STATUS_INSUFFICIENT_RESOURCES in Sfmsrv.sys

Q180716 SFM Fails to Accept Associations with Two-Character Extensions

Q180717 SFM: File Date and Time Stamp Change with Get Info

Q180718 SFM: Disconnect Macintosh Clients before Dismounting Volume

Q185722 SFM Rebuilds Indexes upon Restarting of Windows NT

Additional query words: sfm

Keywords : kb3rdparty NT4SP4Fix ntmac kbbug4.00 kbfix4.00.sp4 kbbug3.51 kbfix3.51 NTSrvWkst ntutil
Version : winnt:3.51,4.0
Platform : winnt
Issue type : kbbug