Continuous Bhnt.sys Load and Unload Causes STOP 0xA and 0x7F

ID: Q172762

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

You may receive one of the following STOP error messages in Windows NT:

0x0000000A (0x00000003, 0x0000001c, 0x00000000, 0x00000003)

NOTE: The parameters may vary.

0x0000007F (0x0000008, 0x0000000, 0x00000000, 0x00000000)

NOTE: The parameters will appear as above.

0x0000001e (c0000005 f1f733f7 00000000 0000000c)

NOTE: The third parameter will be different and is dependent on system configurations.

CAUSE

This problem is caused by drivers that load Bhnt.sys, or services that cause Bhnt.sys to be loaded, to get the network counters, and then unload it. If this happens continuously, a corruption may occur in the unloading of Bhnt.sys.

RESOLUTION

To resolve this problem, do any one of the following:

Obtain the latest version of Compaq Insight Management Agents for Windows NT from Compaq, if applicable.

Configure BH Service (Network Monitor Agent Driver) to load at system startup.

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in the Network Monitor Agent Driver. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

MORE INFORMATION

Compaq Insight Manager is manufactured by Compaq, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: cpqmgmt.sys

Keywords : NT4SP4Fix ntstop kbbug4.00 kbfix4.00.sp4
Version : winnt:4.0
Platform : winnt
Issue type : kbbug