Inserting an Excel Worksheet Object May Fail Under Windows NT

ID: Q173191

The information in this article applies to:

Microsoft Windows NT Workstation versions 3.51, 4.0
Microsoft Windows NT Server versions 3.51, 4.0

SYMPTOMS

The insert object function of a container application may fail if the server application takes a long time to load. For example, if the autosave feature of Microsoft Excel is turned on and you attempt to insert an Excel Spreadsheet into a PowerPoint document, any of the following errors may occur:

Sorry, the source application is busy and cannot respond immediately. You can switch to the other application and try to resolve the problem.

-or-

The Server application, source file, or item cannot be found. You should reinstall the server application.

-or-

The Server Application, source file, or item cannot be found. Make sure the Application is properly installed and that it has not been deleted, moved, or renamed.

CAUSE

Excel takes more time to load when the Autosave ADDIN is enabled. The load delay in Excel results in RPC_E_SERVERCALL_RETRYLATER being returned. Windows NT is not properly handling the retry mechanism for OLE and therefore RPC_E_CALL_REJECTED is returned. This causes the operation to not succeed.

RESOLUTION

Windows NT 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/Windows/ServicePacks/

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

Windows NT 3.51

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   08/12/97  09:34p                48,112 scm.exe       x86
   08/12/97  08:33p                74,512 scm.exe       Alpha

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 6.

Additional query words:

Keywords : kbbug4.00 kbfix4.00 nt32ap NTSrvWkst
Version : winnt:3.51,4.0
Platform : winnt
Issue type : kbbug