Routing and Remote Access Event ID 20063

• Microsoft Windows NT Server version 4.0
• Microsoft Routing and Remote Access Service Update for Windows NT Server 4.0

SYMPTOMS

After you configure your Windows NT 4.0 Remote Access Service (RAS) server that is running the Routing and Remote Access Service (RRAS) Update to use Radius authentication, the Routing and Remote Access Service may fail to start with the following error in Event Viewer on your RAS Server:

Event ID: 20063
Source: Router
Description: Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. There are currently no logon servers available to service the logon request.

CAUSE

The RRAS server cannot resolve the host name entered in the Server Name field in the Radius configuration, or the Server Name field has been left blank.

RESOLUTION

To resolve this issue, you will need to use one of the following methods:

• Change the host name to the IP address of the Radius Server.
  
  -or-



• Configure name resolution to resolve the host name
  
  For additional information on name resolution, please see the following white paper available on the Microsoft anonymous ftp server:
  
  File Name: Tcpipimp2.doc
  Location : ftp://ftp.microsoft.com/bussys/winnt/winnt-docs/papers/
  Title : "Microsoft Windows NT 3.5/3.51/4.0: TCP/IP Implementation Details TCP/IP Protocol Stack and Services, Version 2.0"

Keywords : kbnetwork ntnetserv ntrouter NTSrv
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb