STOP 0x0000000A in Netbt.sys on a Multiprocessor Computer

ID: Q173881

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

The following Blue Screen may occur intermittently on a multiprocessor computer.

STOP 0x0000000A (0x00000014, 0x00000002, 0x00000000, 0xf5a178ce)
IRQL_NOT_LESS_OR_EQUAL
Address f5a178ce has base at f5a10000 - NETBT.SYS

NOTE: The first and second parameter will always be identical to the above mentioned. The fourth parameter can be different. The Stop message reports the failure in Netbt.sys.

CAUSE

The computer was configured with a LMHOSTS file and was parsing it in an attempt to resolve a NetBIOS name. The process that fails uses a context record. The context was cleared by one processor while the other processor was running the scanlmost thread. A new Netbt.sys corrects this problem.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: multi processor multi-processor

Keywords : NT4SP4Fix ntstop kbbug4.00 kbfix4.00.sp4 NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug