STOP 0x0000001E During Forced Shutdown and Program Exit

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

A computer running Windows NT 4.0 may display the following blue screen STOP message during a forced shutdown if a program is already quitting.

STOP: 0x0000001E : (c0000005, 80119914, 00000000, 00000074)
KMODE_EXCEPTION_NOT_HANDLED

CAUSE

An asynchronous procedure call (APC) was dispatched to terminate a thread when the thread was already quitting. During the course of the APC, an attempt was made to load a system menu that required a callback to user mode, but because the thread was already quitting, the trap frame was NULL.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

MORE INFORMATION

An attempt to load a system menu will no longer occur if the thread is exiting or in clean up.

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: usermode trapframe

Keywords : NT4SP4Fix ntstop kbbug4.00 kbfix4.00.sp4 NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug