SRVINFO Causes Dr. Watson Application Error

ID: Q175307

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server Resource Kit Supplement 2

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information on how to do this, view the "Restoring the Registry" online Help topic in Regedit.exe or the "Restoring a Registry Key" online Help topic in Regedt32.exe.

SYMPTOMS

If you run Srvinfo.exe from the Windows NT 4.0 Resource Kit, it results in the following error message:

Dr. Watson For Windows NT

An application error has occurred and an application error log is being generated.

SRVINFO.exe Exception access violation (0xc0000005), Address: 0x77a5510

The Application Event Log records the following:


   Event Id: 4097
   Source: DrWatson

   The application, exe\srvinfo.dbg, generated an application error. The
   error occurred on <date> @  <time>. The exception generated was
   c0000005 at address 77a05510 (wcscpy).

CAUSE

This occurs when a self-extracting hotfix has been applied to the server prior to running Srvinfo.exe.

RESOLUTION

Editing the registry to remove the key created when running the hotfix will allow Srvinfo.exe to run without error.

The scenario below uses the example of having run Oobfix_i.exe. Other self- extracting hotfixes for various products will also produce this problem, however the hotfix key may be located elsewhere in the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" online Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" online Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Start Registry Editor (Regedt32.exe), and go to the following subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT \CurrentVersion\Hotfix

NOTE: The above registry key is one path; it has been wrapped for readability.

Select the File 1 key. From the Registry menu, click Save Key. After the key is saved to disk, return to Registry Editor and delete the File 1 key.

Deleting this key will allow Svrinfo.exe to run without error, while still displaying the hotfix information.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

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Keywords : ntdomain kbbug4.00 NTSrv
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug