HP LaserJet 5Si MX May Repeatedly Print the First Page
ID: Q175796
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The information in this article applies to:
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Microsoft Windows NT Workstation version 4.0
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Microsoft Windows NT Server version 4.0
SYMPTOMS
When you print to a Hewlett-Packard (HP) LaserJet 5Si MX printer, the
printer may repeatedly print the first page.
CAUSE
This behavior can occur when you install Windows NT 4.0 Service Pack 3 on
a computer with the HP LaserJet 5Si MX printer driver installed. Service
Pack 3 overwrites the Hp5simui.dll and Hp5sim.dll printer driver files.
RESOLUTION
To resolve the issue, uninstall the printer driver, rename the
Hp5simui.dll and Hp5sim.dll files, and then download and install the
Nt4hp2.exe file. To do so, follow these steps:
Uninstall the Driver
- Click Start, point to Settings, and then click Control Panel.
- Double-click Printers.
- Click the HP LaserJet 5Si MX printer, and then click Delete on the File
menu.
- Click Yes.
- On the File menu, click Close.
Rename and Reinstall the Printer Driver
- Rename the Hp5simui.dll and Hp5sim.dll files located in the following
folder, where <drive> is the drive on which the Windows NT folder is
located, and <windows> is the name of the folder in which Windows NT is
installed:
<drive>:\<windows>\system32\spool\drivers\w32x86\2
For example:
c:\winnt\system32\spool\drivers\w32x86\2
For information about how to rename a file, click Start, click Help,
click the Index tab, type "renaming" (without quotation marks), and
then double-click the "Renaming files" topic.
NOTE: If the printer is administered by a Windows NT server, the
files on the server should also be replaced.
- The following file is available for download from the Microsoft
Download Center. Click the file name below to download the file:
Nt4hp2.exe For more information about how to download files from the Microsoft
Download Center, please visit the Download Center at the following Web
address
http://www.microsoft.com/downloads/search.asp
and then click How to use the Microsoft Download Center.
For information about obtaining updated printer drivers for Windows NT,
see the following article in the Microsoft Knowledge Base:
ARTICLE-ID : Q161361
TITLE : How to Obtain Updated Printer Drivers for Windows NT
MORE INFORMATION
For information about other issues with the HP LaserJet 5Si printer, see
the following articles in the Microsoft Knowledge Base:
ARTICLE-ID : Q174592
TITLE : Err Msg: This Printer Cannot Be Installed Now...
ARTICLE-ID : Q148169
TITLE : HP LaserJet 5Si Printer Property Changes Affect All Programs
Additional query words:
Keywords : kbprint ntprint NTSrvWkst
Version : winnt:4.0
Platform : winnt
Issue type :
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