Err Msg: Service Pack Setup Could Not Find the Setup.log File...

ID: Q175960

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

When you install a Windows NT Service Pack, you may receive either of the following error messages:

Service Pack Setup could not find the Setup.log file in your repair directory

Service Sack Setup cannot open or modify your Setup.log file.

NOTE: This error message only occurs on Intel-based computers. It does not occur on Alpha-based computers.

CAUSE

This error message can occur if either of the following conditions exists:

The Setup.log file is damaged or missing. The Setup.log file is located in the <drive>:\<windows>\repair folder, where <drive> is the drive letter on which the Windows folder is located, and <windows> is the name of the folder in which Windows is installed.

The folder in which Windows NT is installed has been renamed.

NOTE: Renaming the folder in which Windows NT is installed is an unsupported procedure and is not recommended by Microsoft. For more information about this procedure, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q154129
TITLE : Changing the Root Directory for Windows NT

RESOLUTION

If no setup.log is present, use the following procedure:

To resolve this error message, create a new Setup.log file in the Repair folder, and add the following lines:


   [Files.WinNt]
   \%systemroot%\system32\hal.dll = "hal.dll","d023"

where %systemroot% is the directory where NT is installed.

If you have previously renamed your windows NT installation to something other than where NT was originally installed, perform the following steps:

Change the following lines so that the %systemroot% folder is the folder in which Windows NT is installed:


   TargetDirectory = "%systemroot%"

   [Files.WinNt]
   \%systemroot%\help\31users.hlp = "31users.hlp","12bfc"
   \%systemroot%\help\acc_dis.cnt = "acc_dis.cnt","cc99"
   \%systemroot%\help\acc_dis.hlp = "acc_dis.hlp","b82c"

MORE INFORMATION

If this does not resolve the error message or if the Repair folder is damaged or missing, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q173384
TITLE : Recover from Deleting the Repair Directory and Setup.log

Additional query words: repair setup.log Sp1 Sp2 Sp3 Sp4

Keywords : kberrmsg kbsetup ntsetup
Version : winnt:4.0
Platform : winnt
Issue type : kbprb