Access Violation in Explorer.exe Removing a Share

ID: Q176081

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you press ALT + R to remove a share when there is only one share present, you may receive the following Dr. Watson error message:

An application error has occurred and an application error log is being
generated:

Explorer.exe
Exception: access violation (0xc0000005), Address: 0x77a438d4

You cannot remove a share if there is only one share present. You must select the option not shared from the folder's sharing properties.

CAUSE

Keyboard input (pressing the ALT + R keys) is not disabled when only one share exists.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: av

Keywords : kberrmsg NT4SP4Fix kbbug4.00 kbfix4.00.sp4 NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug