"Tape Drive Error Detected" Error Message with Tecmar Tape Drive

• Microsoft Windows NT Workstation version 3.51
• Microsoft Windows NT Server version 3.51

SYMPTOMS

When you start Windows NT Backup on a computer with a Tecmar Technologies 3800 DAT tape device, you may receive the following error message:

Tape Drive Error Detected.
A tape device has been detected, and the tape driver started. However,
the tape device is not responding. Check that tape device power is on
and cables are properly connected.

CAUSE

This error message can occur if you do not have a tape in the tape drive when you start Windows NT Backup.

RESOLUTION

To resolve this issue, use either of the following methods:

• Insert a tape into the tape drive before you start Windows NT Backup.



• Contact Tecmar Technologies to inquire about a possible firmware update to address this issue.

MORE INFORMATION

For additional information about this issue, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q170522
TITLED : Old Firmware on Tape Drives Can Cause Tape Device Errors

ARTICLE-ID: Q162972
TITLED : Troubleshooting Tape Backup Issues in Windows NT

Additional query words: techmar

Keywords : kberrmsg kbhw winnt svrwksta
Version : 3.51
Platform : winnt
Issue type : kbprb