Installing Windows NT Service Packs with Compaq's SSD and Insight Manager

ID: Q177202

The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0
  • Microsoft Windows NT Server versions 3.5, 3.51, 4.0

SUMMARY

Conflicts may exist with certain files between Microsoft Windows NT service packs, Compaq's Insight Manager and Compaq's Support Software Diskettes (SSD). This article discusses the recommended method for installing these updates.


MORE INFORMATION

NOTE: Before you use the following steps, you should read the Compaq Customer Advisory at the following Compaq Web site:

http://www.compaq.com/support/techpubs/customer_advisories/EM981202_CW02_6.html
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

You should also refer to the following article in the Microsoft Knowledge Base:
Q244984 Event ID 7026 after Installing Compaq SSD Version 2.1x
Use the following installation order when working with a computer that is using Insight Manager:
  1. Install all required services before installing Insight Manager or a Windows NT service pack.


  2. Before restarting the computer, apply the latest Windows NT Service Pack. (To run a service pack and prevent the computer from rebooting automatically, run Update.exe and use the -z switch (for example, update.exe -z.)


  3. Before restarting the computer, apply the appropriate SSD from Compaq.


  4. Restart the computer.


  5. Install Insight Manager from Compaq.


In cases where new services need to be added that were not installed initially, repeat steps 2-5 to ensure the server has the latest files. See the service pack Readme file for more information about specific issues that relate to installing Windows NT service packs.

The Compaq Insight Manager is manufactured by Compaq, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this products' performance or reliability.

Additional query words: snmp

Keywords : kb3rdparty NTInterop ntdriver nthowto NTSrvWkst
Version : winnt:3.5,3.51,4.0
Platform : winnt
Issue type : kbinfo


Last Reviewed: December 14, 1999
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