ADIC Tape Drive Detected and Installed as Quantum 7000

ID: Q177249

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

When you attempt to install the external ADIC DS9700D tape drive, Windows NT may detect the unit as a Quantum DLT 7000 tape device and load the corresponding driver (Dlttape.sys) contained on the Windows NT installation compact disc. After you restart the computer, the following error message may occur:

DLT tape device could not be found.

NOTE: Control Panel, tape devices will show the DLT tape drive as installed.

CAUSE

The Dlttape.sys driver supplied with Windows NT 4.0 does not support the ADIC DS9700D tape drive.

RESOLUTION

Go to the following location to download Jan97nt.exe, which contains an updated Dlttape.sys driver for the ADIC DS9700D tape device:

http://www.legato.com/cgi-bin/devsup.pl?NT/4.3b

The Jan97nt.exe file expands to five files. An explanation of these files is in the Readme.4.3b file located on the same page. Replace the Dlttape.sys file in the %systemroot%\system32\drivers folder with the one you just downloaded and extracted.

Tape drives with updated firmware may require the latest DLT7000.sys driver from Quantum. If you have a Compaq computer, obtain SP4429 from Compaq.

NOTE: Because Web sites are constantly updated, the site address may change without notice. If this occurs, please contact the manufacturer directly.

Additional query words: hang tapes working backup restore

Keywords : kbsetup ntsetup NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb