STOP 0x0000000A or Difficulty Recognizing IDE CD-ROM Drives

ID: Q177257

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When DMA Bus-Mastering is enabled for the EIDE bus, Windows NT may crash with a STOP 0x0000000A in Atapi.sys when it accesses specific IDE-based CD-ROM drive.

-or-

Instead of a STOP 0x0000000A message being displayed, a CD-ROM drive might be "unrecognized."

CAUSE

The Atapi.sys driver does not correctly handle the SCSIOP_READ_CD internal command sent by higher-level drivers.

RESOLUTION

To avoid this problem, perform one of the following below:

Disable DMA Bus-Mastering.

Switch to a SCSI-based CD-ROM drive.

Follow the instructions on the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q197667
TITLE : Installing Windows NT Server on a Large IDE Hard Disk

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: hang blue screen

Keywords : kbsetup NT4SP4Fix kbbug4.00 ntsetup ntdriver kbfix4.00.sp4 NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug