Use LoadLibraryEx When Loading Printer Drivers

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

In specific instances under Windows NT 4.0, certain Hewlett Packard printer drivers may display a pop-up message that indicates that the print driver is not installed when it has been installed.

CAUSE

Some of the Hewlett Packard printer driver files statically link to other printer driver files that are listed as dependent files. The Windows NT spooler uses a LoadLibrary function call not the LoadLibraryEx function call. This, in combination with Hewlett Packard's print driver directory not being in the path, causes the Hewlett Packard driver not to work.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: spoolss localspl HP print driver device point

Keywords : kbprint NT4SP4Fix kbbug4.00 ntprint kbfix4.00.sp4 NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug