Stop 0x0000000A in Netbt.sys When Shutting Down

• Microsoft Windows NT Server versions 3.51, 4.0
• Microsoft Windows NT Workstation versions 3.51, 4.0

SYMPTOMS

When you shut down your system, you may get following blue screen error message:

STOP 0x0000000A ( 0x00000140, parameter, parameter, parameter)
IRQL_NOT_LESS_OR_EQUAL ***Address xxxxxxxx has base at xxxxyyyy -
NETBT.SYS

CAUSE

There is a small timing window in NETBT that can sporadically cause this error.

RESOLUTION

To resolve this problem, apply the fix mentioned below.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base:

SERVPACK

Microsoft has confirmed this to be a problem in Windows NT version 3.51. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Keywords : kbbug4.00 kbfix4.00 kbbug3.51 kbfix3.51 NTSrvWkst
Version : WinNT:3.51,4.0
Platform : winnt
Issue type : kbbug