Windows NT System May Stop Responding (Hang) When Running a Filter Driver Such As McAfee Virus Filter

ID: Q178413

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

Windows NT systems running a filter driver, such as McAfee virus scanner, may stop responding (hang).

CAUSE

A system deadlock may occur because of a problem in Srv.sys.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: hang deadlock

Keywords : NT4SP4Fix kbbug4.00 kbfix4.00.sp4 NTSrvWkst
Version : winnt:4.0
Platform : winnt
Issue type : kbbug