CSNW Does Not Display Directory Name with Extended Characters

ID: Q178546

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft File and Print Services for NetWare version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

If a Client Services for NetWare (CSNW) client using Windows NT Explorer double-clicks a directory containing Russian characters on a File and Print Services for NetWare (FPNW) server, an error message is displayed:

The folder xxx is not available, folder has been moved or has been
deleted.

All files and directories below this directory are not accessible.

CAUSE

After you receive a directory listing from a FPNW server and in the process of accessing one of these directories by double-clicking it, CSNW converts a Unicode string to an OEM string for NetWare compatibility reasons. During this conversion, the directory name with Russian characters was incorrectly changed into uppercase. Therefore, the client tried to access a directory containing only uppercase characters on the FPNW server. Because this directory does not exist on the FPNW server, the above error was displayed.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Keywords : NT4SP4Fix kbbug4.00 kbfix4.00.sp4 NTSrv
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug