Windows NT 4.0 Traps with a Stop 0x00000024 in NTFS or Stop 0x0000000a

ID: Q180648

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

Under heavy file I/O, such as during backup or heavy file sharing, Windows NT 4.0 will display a blue screen stop message with a STOP 0x00000024 in NTFS.sys or a Stop 0x0000000A in NTOSKRNL.exe. For example:

Stop 0x00000024 (0x001901f9, parameter, parameter, parameter)

CAUSE

Ntfs.sys releases the file object when accessing a file with a large number of security descriptors.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

On uniprocessor Compaq computers running Compaq's System Manager driver, Sysmgmt.sys, the system may fail to reboot after you install a post-SP3 Hotfix Ntoskrnl.exe dated 11/20/97 or later. The system will stop responding (hang) at the blue screen listing the Windows NT version and service pack information. Obtain the latest version of Sysmgmt.sys from Compaq to resolve this problem.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q183237
TITLE : Windows NT 4.0 Fails to Start on a Uniprocessor Compaq

A hotfix that addresses this problem in Windows NT 4.0 Terminal Server is currently available.

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words:

Keywords : NT4SP4Fix ntstop kbbug4.00 kbfix4.00.sp4 NTSrvWkst
Version : winnt:4.0
Platform : winnt
Issue type : kbbug