Event ID 4119 and 4311 After Removal of Remote Access Service

ID: Q181548

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After uninstalling the Remote Access Service (RAS) and then restarting your computer running Windows NT, Event Viewer may log one or more of the following events in the System log:


   Event ID   : 4119
   Source     : TCP/IP
   Description: IP could not open registry key for NdiswanX.

-or-


   Event ID   : 4311
   Source     : NetBT
   Description: Initialization failed because the driver device could not
                be created.

CAUSE

Some of the registry keys associated with RAS were not correctly removed when RAS was uninstalled.

RESOLUTION

To resolve this issue, manually remove all Ndiswan keys from the registry using the following procedure:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Start Registry Editor (Regedt32.exe or Regedit.exe).

Go to the following subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NetBt\Adapters

Delete all the Ndiswan keys.

Close Registry Editor and restart your computer.

Keywords : kberrmsg ntnetserv NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb