RPC May Cause System to Stop Responding during Shutdown

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you perform a system shutdown, the Spooler service may stop responding (hang), causing the system to stop responding and not completely shut down.

CAUSE

During a shutdown, the Spooler service will attempt to perform a clean shutdown. The Spooler service may use remote procedure calls (RPCs) to converse over the network during this clean shutdown process. When this occurs, the system may stop responding as the server is not able to listen for a reply of the RPC. The RPC deadlock occurs infrequently.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: spool rpc service remote procedure call restart minutes shut down slow hang

Keywords : NT4SP4Fix kbbug4.00 kbfix4.00.sp4 NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug