Print Preview Frequently Causes Access Violation in Spooler

ID: Q183292

The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server, Enterprise Edition version 4.0
  • Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When doing print preview of Office Applications frequently, the spooler service stops with an access violation.


CAUSE

Allocated memory is freed incorrectly.


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: spoolss win32spl av Dr.Watson crash

Keywords : kbnetwork kbprint NT4SP4Fix kbbug4.00 ntprint kbfix4.00.sp4 NTSrvWkst
Version :
Platform : winnt
Issue type : kbbug


Last Reviewed: April 10, 1999
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