Unable to Insert OLE Objects into Application Documents

ID: Q183657

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When inserting an OLE object into an application document, you may receive one of the following error messages:

Cannot create object

-or-

Cannot create OLE object

-or-

Operation caused OLE error 36

-or-

Failed to create OLE object

-or-

OLE object problem

This symptom has occurred in OLE applications such as Serif PagePlus 3.0, Adobe PageMaker 5.0, and Harvard Graphics 3.

CAUSE

The application is sending a WM_DDE_INITIATE message that is never acknowledged by the OLE application server.

-or-

Under certain conditions broadcast messages can become blocked. This will only occur when OLE threads are open but those threads are not processing messages.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: hang oleapp link embed insert

Keywords : NT4SP4Fix kbbug4.00 kbfix4.00.sp4 NTSrvWkst
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug