The information in this article applies to:
SYMPTOMS
During the installation of Corel WordPerfect Suite 6.0 on a system with
multiple CD-ROM drive letters, Setup will return the following error
message:
This problem only happens if there is more than one CD-ROM drive letter present. CAUSELike many applications, Corel's Setup program calls Int2f 1500 first, which returns the count of CD-ROM drive letters and the first drive letter. Corel goes a step further and calls Int2f 150d, passing a pointer to a buffer in ES:bx to receive a byte array of the CD-ROM drive "letters" (A=0,and so on). This is where the problem occurs; the Windows NT DPMI server does not translate buffers for MSCDEX calls in protective mode. Instead, the interrupt is reflected to v86 mode with whatever ES register happened to be in the v86-mode state from the last time it transitioned to PM. So, some random bit of the low 1 MB of memory (often krnl386 or ntdos code or data) is replaced with the sequence of drive letters. RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the
Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUSMicrosoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4. MORE INFORMATIONWordPerfect is manufactured by Corel Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: Two many gpf 3rdparty 3rd party thirdparty wp wp6
Keywords : NT4SP4Fix kbbug4.00 kbfix4.00.sp4 NTSrvWkst |
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Last Reviewed: April 10, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |