HP Printers May Print Multiple Copies of Jobs or Separator Pages

ID: Q185488

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

After you install Service Pack 3 on a computer running Windows NT 4.0, Hewlett-Packard (HP) printers may function erratically. They may start printing multiple copies of jobs, multiple or duplicate separator pages, or print separator pages even though none are selected.

CAUSE

SP3 overwrites the Hprasddui.dll and Hprasdd.dll files installed with HP drivers.

RESOLUTION

Reinstall the latest version of the Hewlett Packard printer driver to ensure that the Hprasddui.dll and Hprasdd.dll files are replaced.

Keywords :
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb