Stop Error Caused by Invalid Use of Private Video Driver Handle

ID: Q185605

The information in this article applies to:

Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SUMMARY

MORE INFORMATION

The video corruption is caused by the use of an invalid paintbrush handle. After the video corruption occurs and usage continues, the application will trap with a 0x0000021a error. The video corruption will show itself as a failure to scroll the entire image. The system becomes unstable at this point and other graphical problems arise such as the mouse pointer turning black or using some system icon for is image.

SYMPTOMS

You may notice a display scrolling problem with Intergraph's Microstation running on Windows NT 4.0 with multiple processors. The monitor will show only part of the display during scrolling and will be corrupted by other bitmaps such as other system bitmaps. When this occurs and you continue to use the application, you will receive the following stop error:

STOP: 0x0000021a

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

NOTE: This fix only addresses the stop error message you receive. For information about how to resolve the problem with video corruption, please contact the program's manufacturer.

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Keywords : NT4SP4Fix ntstop kbbug4.00 kbfix4.00.sp4
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug