Intermittent Stop 0xA in Srv.sys on Shutdown

ID: Q186805

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

During a system shutdown, Windows NT may display a blue screen with the following STOP error message:

STOP: 0x0000000A
IRQL_NOT_LESS_OR_EQUAL
Srv.sys

The parameters are unknown.

CAUSE

One cause of this problem is that Srvsvc.dll may unload the Srv.sys driver before it can finish all of the worker threads completely.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: virus scanning scanner 0xa

Keywords : NT4SP4Fix ntstop kbbug4.00 kbfix4.00.sp4
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug