Unable to Access CD-ROM with CD-ROM Changer

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

When you access a CD-ROM on your Windows NT-based computer, files on the CD-ROM may show a file size of zero bytes. You may also be unable to access any data on the CD-ROM.

CAUSE

This behavior can occur with a CD-ROM changer if the CDaudio device is enabled.

RESOLUTION

To work around this issue, use the following steps:

1. Click Start, point to Settings, and then click Control Panel.



2. Double-click Devices.



3. Click Cdaudio, and then click Startup.



4. Click Disabled, click OK, and then click Close.



5. Restart your computer.

Keywords : kbenv kbhw ntfilesys
Version : WINNT:4.0
Platform : winnt
Issue type : kbprb