Application Error in CorelWEB.GALLERY

ID: Q187705

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0
Microsoft BackOffice Small Business Server versions 4.0, 4.0a
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you double-click a graphic or image (such as .jpg or .gif) in CorelWEB.GALLERY version 2.0, the following error messages may occur:

Gallery2
An error has occurred in your application.

Gallery2 caused a General Protection Fault in module Wgallery.exe at
0002:A37B. Choose close. Gallery2 will close.

After you click Close or Ignore, the application may also hang.

If you click Ignore enough times, the application error box appears repeatedly, and will eventually launch the application that the file is associated with. For example, CorelWEB.GALLERY will eventually open and display the .gif or .jpg file in Internet Explorer.

NOTE: CorelWEB.GALLERY is a Windows Explorer-like catalog application that sorts image files and displays thumbnail prints of the graphics. Double- click an image to open the associated application, such as Internet Explorer.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

After applying this fix, Windows NT must be restarted.

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

MORE INFORMATION

Steps to reproduce the problem:

Install CorelWEB.GALLERY version 2.0 from compact disc.

Launch WEB.GALLERY.

On the File menu, click Open.

Navigate to <drive>:\albums, where the gallery files are stored. This directory is on the compact disc.

Select and open any gallery file.

Double-click any of the books in the right pane of the upper window, and double-click any thumbnail.

The error message may also occur when the file extension is associated with other applications such as Apple QuickTime Viewer for Windows.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: corel web gallery webgal webgallery opening book album hung hangs wowexec

Keywords : NT4SP4Fix kbbug4.00 kbfix4.00.sp4
Version : WINDOWS:4.0,4.0a; WinNT:4.0
Platform : WINDOWS winnt
Issue type : kbbug